The result
Hellenic Seaways can now rely on a provider to supply consistently high performing turbochargers, predictable budgets and increased peace of mind. Sotiris Pateromichelakis, Purchasing Manager, Hellenic Seaways: “We have already had experience of a similar maintenance contract with our ship Highspeed VI, where we saw the advantages, such as a stable budget, no surprises throughout the year, immediate reaction from the local ABB team when needed and many others. But what makes the new agreement we recently signed with ABB more attractive is the guarantee that within 20 hours the turbochargers will be back in operation when unexpected incidents happen.”
Challenges: | Solutions: | Results: |
Technical problems can cause delays and disrupt ferry operations | Outsourced service and maintenance to ABB through a long-term agreement | Predictable budgeting |
Financial losses due to potential compensation claims and expensive alternative transportation | Selection of Turbo LifecycleCare for broad scope, quality and customization | Reduction in downtime |
Reputational loss due to customer dissatisfaction or Alternative service agreements do not target uptime specifically | Uptime guarantee with agreed time lines frame for fixing problems | Reassurance of both high performing turbochargers and high-quality maintenance, for satisfied customers |